Available Monday, Wednesday and Friday 9am-5pm, excluding public holidays.

Contact our team by emailing your query to customercare@harrolds.com.au

Phone line:

• Australia: 1300 755 103
• New Zealand: 0800 963 923
• International: +86 1131 9191

In addition to your rights under the ACL or any other equivalent legislation, for change of mind purchases, we offer a ‘change-of-mind’ exchange or refund on items purchased via Harrolds.com.au providing all of the following conditions have been met:

In accordance with your rights under the ACL, Harrolds will offer an exchange or refund for items
that:

1. are unfit for purpose for which they are sold;
2. do not correspon with the description by which they were sold; or
3. do not correspond with th sample that you were shown.

Please note that Harrolds’ Customer Care team are unable to review any worn or used items via e-mail or phone. All items must be physically returned for assessment, in accordance with the process detailed below.

At Harrolds, all items go through a thorough quality assurance check prior to leaving the warehouse. On the rare occasion you do experience an issue with your order, please contact Harrolds’ Customer Care team immediately to discuss the next steps.

Harrolds take great care in packaging all orders via the harrolds.com.au before your items leave our warehouse, however if you find an item faulty upon receiving it, please notify Harrolds’ Customer Care team immediately via e-mail
at customercare@harrolds.com.au.

Online Gift Vouchers & Credit:

Terms and Conditions:

• The terms and conditions contained in this clause 12 apply to Harrolds virtual gift vouchers purchased on the Site (Gift Voucher) prior to 13/12/2021 and Online Vouchers issued by Harrolds.
• You agree to be bound by the terms and conditions in this clause 12 by purchasing, activating, using, or attempting to use a Online Voucher or by making a transaction enquiry or exercising any right to redeem value loaded on a Online Voucher.
• By purchasing, activating, using or attempting to use a Online Voucher, or by making a transaction enquiry or exercising any right to redeem value loaded on a Online Voucher, you warrant that you will comply with these terms and conditions and all applicable laws and that the Online Voucher will not be used in any manner that is unlawful, misleading, deceptive, unfair or otherwise harmful to consumers.
• If you are gifting an Online Voucher to another person, you should ensure that they are aware of the terms and conditions contained in this clause 12.
• Amounts shown on an Online Voucher are in Australian dollars.

Gift Cards:

Terms and Conditions:

• The terms and conditions contained in this clause 11 apply to Harrolds physical gift cards purchased from via Harrolds.com.au and in a Harrolds store.
• You agree to be bound by the terms and conditions in this clause 11 by purchasing, activating, using, or attempting to use a Gift Card or by making a transaction enquiry or exercising any right to redeem value loaded on a Gift Card.
• By purchasing, activating, using or attempting to use a Gift Card, or by making a transaction enquiry or exercising any right to redeem value loaded on a Gift Card, you warrant that you will comply with these terms and conditions and all applicable laws and that the Gift Card will not be used in any manner that is unlawful, misleading, deceptive, unfair or otherwise harmful to consumers.
• If you are giving a Gift Card to another person, you should ensure that they are aware of the terms and conditions contained in this clause 11.

The website www.harrolds.com.au is operated by Harrolds. We respect the privacy of our website users and are committed to protecting your security and privacy.

Terms of Use:

This privacy policy must be read in conjunction with our terms and conditions.

Collection of Your Information:

We collect information about you through our websites in an effort to improve your shopping experience, as well as to communicate with you about our products, services, and promotions.

We do not sell or rent your personal information to third parties.

We release account and other personal information only when we believe the release is appropriate to comply with the law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Harrolds, our users, or others.

Types of Information Collected:

We may collect personal information from you (including, without limitation, your name, email address, phone number, and postal address) when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion.

We receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and any search engine or inbound hyperlink used to reach this website. This information is used only for statistical purposes and in regards to how we may enhance the customer experience.

Cookies:

Our website uses "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability, and functionality of this website, evaluate the effectiveness of the advertising on this website, and track website usage patterns.

Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.

How We Use Your Information:

We may use your collected information in the following ways:

• To process and fulfil your order, including sending emails to confirm your order status and shipment, along with customary business communications.
• To verify your identity and to assist you if you have forgotten your username or password.
• To communicate with you and to send you information by email, postal mail, or other means about our products, services, and promotions, where you agree to receive such information.
• To help us learn more about your shopping preferences and personalise this website in accordance with your preferences.
• To analyse trends and statistics.
• To improve or update this website and our products/services.
• To protect the security or integrity of our website and our business.
• To respond to your enquiries and communicate with you if necessary.

You always have the choice not to receive marketing and promotional information. It is our policy to remove any member from our database or mailing list upon the member's request. Please Contact Us if you wish to opt out of receiving communications from Harrolds.

Direct Marketing:

When you register your account with Harrolds, you will be given the option to “Subscribe” to our newsletter email and/or SMS communications. When you “Subscribe” to these services, you consent to being contacted by Harrolds for direct marketing purposes (e.g., promotions and offers, products of interest, events).

You may Unsubscribe from receiving emails from Harrolds by clicking the Unsubscribe function included at the bottom of every email.

You may Unsubscribe from receiving SMS from Harrolds via keyword reply ‘STOP’.

Alternatively, you can unsubscribe from direct marketing communications from Harrolds by updating your account preferences on our site. If you require support or assistance, please contact our Customer Care team.

SMS Messaging:

We value your privacy and the information shared via SMS opt-in data. The information provided will be used by Harrolds to send you text notifications regarding marketing offers. Your opt-in data and consent will not be shared with any third parties, except for services operating our text messaging communications.

By subscribing to SMS, you consent to receive direct marketing communications via text messages (e.g., promotions and offers, new products) from Harrolds at the number provided when registering your account. Consent is not a condition of purchase.

Message and data rates may apply. Unsubscribe at any time by keyword reply ‘STOP’ or by updating your account preferences on http://www.harrolds.com.au. If you require support or assistance, please contact our Customer Care team.

Website and Credit Card Security:

We take website and credit card security extremely seriously, and always endeavour to provide a secure, safe platform on which to conduct online transactions. www.harrolds.com.au uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as credit card number, billing details, and delivery address so that generally, other computers are unable to decipher the information, ensuring privacy and security.

To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorised access to your password and to your computer. Ensure you log out when you have finished visiting Harrolds, especially if you access Harrolds from a shared computer.

Linking to Third-Party Websites:

When you click on links and banners on our site that take you to third-party websites, you will be subject to the third party's privacy policies.

While we support the protection of privacy on the Internet, Harrolds cannot be responsible for the actions of any third-party websites.

Changes to our Privacy Policy:

We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our services after any changes have been posted on our website indicates your acceptance of those changes.

If you have any questions regarding our privacy policy or any other matter, please contact our Customer Care team.

These terms and conditions (T&Cs) govern your use of the website located at www.harrolds.com.au and all related websites operated by Harrolds Logistics Pty Ltd (ACN 136 622 047) (Harrolds) and its related bodies corporate (collectively, the site).

Please read these T&Cs carefully. By accessing and using the Site, you agree to be bound by, and abide by, these T&Cs. You must not use the Site if you do not agree with these T&Cs.

Harrolds reserves the rights to modify these T&Cs from time-to-time. Please check the Site at regular intervals for any changes. Your continued use of the Site following any changes to these T&C's will constitute acceptance of these T&Cs as modified. You must stop using the Site if you do not agree with these T&Cs as modified. 

User Account:

• If you sign up for a user account on the Site (User Account), you:
• must keep your username and password confidential and secure; and
• accept all liability for any unauthorised use of your User Account, including any username or password.
• When signing up for a user account, you must provide accurate, complete and up to-date information as requested during the sign up process. It is your responsibility to inform Harrolds of any changes to that information. You may do this at any time by updating your details via your user account.

Intellectual Property Rights:

• All copyright in data, text, software, images, graphics, trademarks, logos, interfaces, photographs, and other intellectual property on the Site (Content) is owned by, or licensed to, Harrolds. Except for viewing the Content for your own personal non-commercial use or as otherwise agreed in writing, Harrolds does not grant you any rights to use the Site or Content for any other purpose.
• All registered or unregistered trademarks used on the Site belong to their respective owners.

Use of the Site:

You must not:

• access or attempt to access any part of the Site which is not designated for access by your password (where applicable);
• except as permitted under clause 4(a), by any means copy, reproduce, republish, adapt, upload, link, post, frame, translate, transmit or distribute any part of the Site or any Content;
• use the Site or any Content in any way that is unlawful or breaches the rights of Harrolds or any third party;
• post, or transmit to the Site any abusive, obscene, threatening, defamatory, illegal or otherwise inappropriate material;
• do anything that imposes an unreasonable or disproportionate workload on the Site, or interferes or disrupts the Site or any network or other website connected to the Site;
• breach the security of the Site, test or scan the vulnerability of the Site, or make any unauthorised modifications to the Site;
• interfere with any other person's use or enjoyment of the Site;
• use any robot, spider, scraping device, deep link, or any other automatic tool or algorithm, or any manual process that performs the same function, to copy or use any content or any part of the content on the Site, or to reproduce or separately store or use such content;
• post or transmit any materials to the Site which breaches any laws relating to a person’s right to privacy or the export of personal data;
• post or transmit an materials to the Site which are incorrect or misleading; or
• use the Site in any way that otherwise breaches these T&Cs.

Harrolds may refuse you access to the Site or edit or delete material posted by you in contravention of these T&Cs.

Cookies may be used on some areas of the Site. A cookie is a small file placed on a user's hard drive which tracks website navigation. For example, a cookie can be used to store registration information so that a user does not need to re-enter that information on subsequent visits. If you are concerned about cookies, most browsers have an option which permits users to refuse cookies. A user can refuse a cookie and still fully navigate our Site. In order to collect statistics we may anonymously log information, and identify categories of users by data items such as domains and browser types.

Disclaimer & Limitations:

While Harrolds updates the Site regularly, it makes no representation as to the accuracy, currency or completeness of any Content (including, but not limited to, images of items sold on the Site) or services on the Site. All Content and services are provided on the basis that you undertake the responsibility for assessing their accuracy and that you rely on the Content and services entirely at your own risk. You should seek independent advice before acting on any material or information contained on the Site or any Third Party Websites, and you must not provide any warranties to third parties in relation to the Content, the services or the performance of the Site.

To the extent that you acquire goods or services from Harrolds as a 'consumer' (as that term is defined in section 3 of the Australian Consumer Law (being Schedule 2 to the
Competition and Consumer Act 2010 (Cth)) (ACL), you may have certain rights and remedies (including, without limitation, consumer guarantee rights) that cannot be excluded, restricted or modified by agreement. Nothing in these T&Cs operates to exclude, restrict or modify the application of any implied condition or warranty, provision, the exercise of any right or remedy, or the imposition of any liability, implied or conferred by the ACL or any other statute where to do so would contravene that statute or cause any term of these T&Cs to be void (Non-excludable Obligations).

 Subject to clause 8(b):

• all Content and services on the Site are provided on an ‘as is’ basis; and
• Harrolds expressly excludes all conditions, warranties, rights, remedies, liabilities or other terms that may be implied or conferred by statute, custom or the general law that impose any liability or obligation on Harrolds; and
• Harrolds does not warrant or guarantee in any way:
• the accuracy or
  completeness of any Content;
• that access to or operation of the Site will be uninterrupted or error free;
• that any defects on the Site will be corrected immediately; or
• that the Site will be free from viruses or other contamination.

Harrolds will not be liable to you for loss of profit or business revenue, reputation, goodwill, business or business contracts, use, anticipated savings, loss or corruption or destruction of data, loss arising from the transmission of viruses, or any indirect or consequential liability, loss or damage suffered by you (including any liability incurred to a third party) in connection with the Site, including as a result of any negligence of Harrolds, and whether or not Harrolds was advised in advance of the possibility of such liability, loss or damage.

Harrolds’ total liability to you (including as a result of any negligence of Harrolds) in respect of any and all loss or damage suffered by you in connection with the Site is otherwise limited to $100.00.

Indemnity:

• You indemnify Harrolds against all actions, claims, charges, costs (including legal costs on a full indemnity basis), expenses, losses, damages and other liability that Harrolds may sustain or incur, directly or indirectly, as a result or as a consequence of:
• your breach of these T&Cs;
• any negligent or fraudulent act, error or omission by you;
• your reliance on the Content or services on this Site; or
• the reliance of any third party to whom you disclose or otherwise make available any part of the Content.

Suspension & Termination:

• You may stop using the Site at any time for any reason.
• Harrolds reserves the right, in its sole discretion, to suspend or terminate your access to the Site at any time without notice and for any (or no) reason, including, without limitation, due to:
• upgrades or maintenance performed on the Website; and
• your breach of these T&Cs.
• Any such suspension or termination will not affect either party's rights or liabilities.
• To the extent permitted by law:
• Harrolds may disclose any information we may have about you in relation to an investigation or allegation that your use of the Site is in breach of these T&Cs or any law; and
• Harrolds reserves its right to identify or bring legal action against any person who is breaching these T&Cs, including obtaining injunctive relief.

Mobile Terms of Service:

The Harrolds mobile message service (the "Service") is operated by Harrolds (“Harrolds”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Harrolds’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Harrolds through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, information, and services (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, offers, events, product, new arrivals, services, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Harrolds. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Harrolds or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Harrolds mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance,
email customercare@harrolds.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

General:

If any provision of these T&Cs is found to be invalid or unenforceable by a court of law, it may be severed and will not affect the remainder of these T&Cs, which will continue in full force and effect.

The invalidity, illegality, or unenforceability of any provision of these T&Cs will not constitute failure of consideration.

Any failure by Harrolds to act or enforce these T&Cs immediately will not be considered a waiver of Harrolds’ right to take any such action.

These T&Cs are governed by the laws of the State of Victoria, Australia. By using the Site, you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of the State of Victoria, Australia in relation to any dispute relating to the Site.

You are responsible for your compliance with all laws and regulations applicable to your location.